Return & Refund Policy

Last Updated: September 1, 2026

At New Toy BD, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Return Eligibility

You may request a return or replacement if:

• You received a damaged product.

• You received a defective or non-functional product.

• You received a different product from what you ordered.

• Your order is missing an item or has an incorrect quantity.

• The product has a significant issue that was not described on the product page.

Return requests must be made within 7 days of receiving the order.

For some products, additional return conditions may apply and will be stated on the relevant product page.

2. Product Condition

To be eligible for a return or replacement, the product should generally:

• Be unused or only minimally tested when the issue is reported.

• Be returned with its original packaging, accessories, and included items where possible.

• Include the order information or other details that allow us to identify the purchase.

Products that have been damaged through misuse, improper handling, accidents, or normal wear and tear may not qualify for a return or refund.

3. Damaged or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with:

• Your name

• Order number

• Phone number

• A description of the problem

• Clear photos or videos showing the issue

We may request photos or videos before approving a return, replacement, or refund.

4. Return Request Process

To request a return, contact New Toy BD using the contact information below.

Please provide:

Order Number:
Your order number

Reason for Return:
A brief explanation of the problem

Photos/Videos:
Clear evidence of damage, defect, or incorrect product where applicable

Our team will review your request and let you know the next steps.

Please do not send a product back without contacting us first.

5. Replacement

If the returned product is confirmed to be damaged, defective, incorrect, or otherwise eligible under this policy, we may offer a replacement when the same product is available.

If a replacement is not available, we may offer another appropriate resolution, including a refund where applicable.

6. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the return and the payment method used for the order.

Depending on the situation, the refund may cover the eligible product amount and applicable delivery charges.

Refunds will be processed after the returned product has been received and reviewed, when a physical return is required.

The time required for the refund to reach you may depend on the payment method or payment service provider.

7. Change of Mind

If you simply change your mind about a product, a return or refund may not always be available.

Any change-of-mind return must be approved by New Toy BD and may require the product to be unused, unopened, and in its original condition.

Return delivery costs for change-of-mind requests may be the customer's responsibility.

8. Non-Returnable Situations

A return may not be accepted when:

• The product was damaged after delivery due to misuse or improper handling.

• The product shows signs of significant use beyond reasonable inspection.

• The product or its packaging has been intentionally damaged.

• Accessories or important parts are missing due to customer handling.

• The return request is made outside the applicable return period.

• The issue is caused by normal wear and tear.

Certain products may have specific return conditions stated on their product pages.

9. Delivery Charges

If New Toy BD sends the wrong product or the product is confirmed to have arrived damaged or defective, we will review the applicable delivery or return costs and provide an appropriate resolution.

For customer-requested returns that are not caused by a product problem, return or delivery charges may be the customer's responsibility.

10. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the normal return procedure may apply.

11. Refund Method

Where possible, approved refunds will be made using the original payment method or another suitable method agreed upon with the customer.

For Cash on Delivery orders, the refund process may require additional information from the customer.

12. Product-Specific Conditions

Some products may have specific return, replacement, warranty, or usage conditions.

If a product has special conditions, those conditions may be displayed on its product page and will apply together with this policy.

13. Policy Changes

New Toy BD may update this Return & Refund Policy from time to time.

Any changes will be published on this page, together with an updated Last Updated date.

14. Contact Us

If you have questions about a return, replacement, refund, or order cancellation, please contact us.

New Toy BD

Phone: +8801521572649
Email: bdnewtoy [a} gmail.com
Website: https://newtoybd.com/

New Toy BD — Bringing More Fun to Every Playtime.