FAQ
New Toy BD is an online toy store in Bangladesh offering a growing collection of kids' toys, educational toys, indoor games, activity toys, and other fun products.
Browse our products, select the product and preferred variant where applicable, add it to your cart, and proceed to checkout. Enter your correct contact and delivery information and complete the order.
Yes, New Toy BD offers online ordering with delivery services for customers in Bangladesh. Delivery availability and charges may vary depending on the location.
Delivery time may vary depending on your location, courier service, product availability, and other circumstances. The estimated delivery information provided during the ordering process should be used as the primary reference.
Delivery charges may vary depending on the delivery location, order, product, or applicable promotion. The applicable delivery charge will be shown or communicated during the ordering process.
If order tracking is available for your order, you can use our Order Tracking option to check the current status of your order.
You can contact us as soon as possible if you want to cancel an order. We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
Returns or replacements may be available for eligible products and situations, such as receiving a damaged, defective, incorrect, or incomplete product. Please review our Return & Refund Policy for the complete requirements and process.
Please contact New Toy BD as soon as possible after receiving your order. Provide your order number along with clear photos or videos showing the issue. Our team will review the matter and guide you through the next steps.
Not necessarily. Product suitability can vary by age, design, material, and intended use. Always check the product description, recommended age information, and any safety instructions before purchasing or allowing a child to use a product.
We make every effort to display accurate product images. However, minor differences in color, packaging, design, or appearance may occur because of manufacturer updates, lighting, photography, or screen settings.
You can contact us for questions about products, orders, delivery, returns, or other assistance. Phone: +8801521572649 Email: bdnewtoy [a} gmail.com You can also use our Contact Us page to send us a message.
We take reasonable measures to protect the personal information provided through our website. For more information about how we collect, use, and protect your information, please read our Privacy Policy.
Available payment methods may vary. The payment options available to you will be shown during the ordering process.
Products are subject to availability. If an ordered product becomes unavailable, we may contact you to discuss an alternative solution or cancellation of the affected item.
From time to time, New Toy BD may offer discounts, promotional prices, or special deals. Available offers may vary and will be displayed on our website when active.
You can find the complete details on our Return & Refund Policy page, including eligibility, return requests, replacements, and refunds.
Our Terms & Conditions explain the rules and conditions that apply when using our website and purchasing products from New Toy BD.